1) Confirmation: After successfully processing the booking a confirmation with a booking confirmation will be sent to you.
2) Re-Confirmation: All bookings has to be re-confirmed with us minimum 07 days prior to the date of arrival along with confirm arrival details, failure in doing the same we will considered as cancellation and in such cases the advance deposit (B2) will be retained as processing fee.
B) Payment Terms:
1) Initial Deposit: Any confirmation is subject to a non-refundable advance deposit of INR 1000 per person and has to be paid immediately after we process the booking.
2) Balance Payment: Balance payment has to be made in advance and must be paid & settled at the time of reconfirmation (7 days prior to the date of arrival).
3) Payment Modes: Payment can be remitted through any of the following modes and subject to realization:
a. Demand Draft: In favor of “Koyeli Tours & Travels” payable at Guwahati.
b. At per Cheques: Issues in the name of “Koyeli Tours & Travels”
c. Cheque Deposit in the following Axis Bank Ltd., in your city Current A/c No.140010200015172. A/c Name: Koyeli Tours & Travels with an e- mail intimation to us.
4) All cheques and DD’s should reach us 07 days prior to the date of travel of the guests. Please send us the Deposit Slip / Copy of DD / Cheque by mail along with Clients name and courier consignment no., failure in doing the same we will considered as cancellation and in such cases the booking will be released and the advance deposit (B2) will be retained as processing fees.
C) Amendments
1. Time Limit: Any amendment in is subject to availability of related hotels / services and can only before the reconfirmation (07 days prior to the date of arrival), any change after that will be treated as cancellation and charges will draw a service charge of INR 250 per person per amendment.
2. Amendment Charge: Only the fast amendment will be processed without any additional of cost, any further amendment will draw a service charge of INR 250 per Person per amendment.
3. Amendment in Date: Travel date can be rescheduled maximum up to 90 days from the initial date of arrival and rates or price confirmed is subject to change as its based on the prevailing rates and might increase due to currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in hotels tariff or increase in transport cost. Any amendment beyond 90 days will be considered as cancelled and the advance deposit will be retained as per our policy.
4. Amendment in Pax: In case of reduction in the number of passengers, the cost will be increased as per our tariff and the supplement for the same has to be added along with the final payment. In such cases, please note that the advance deposit for the passengers not traveling can not be adjusted or redeemed.
D. Cancellation
1) Before reconfirmation (7 Days Prior to the date of Arrival): Initial Deposit @ 1000 Per Pax.
2) After reconfirmation: 30% of the total service cost.
3) More than 05 Days prior to the Date of arrival: 50% of the of the total service cost.
4) More than 24Hrs prior to the time of arrival: 90% of the total service cost.
5) Less than 24Hrs prior to the time of arrival including No Show: 100% of the Total service Cost.
Cancellation Refund will be processed withen15 days from the date of cancellation and will be sent to you only by A/c Payee Axis Bank Ltd at per Cheques.
